Frequently Asked Questions
Q. How do awards work?
A. Awards are categorized by position: Manager Awards are worth 1 point, Senior Manager Awards are 2 points, and Director Awards are 4 points. Points can be redeemed for items within their category or saved to earn items from other categories.
Q. Can I save and combine points?
A. Yes, you can combine points from different awards to meet the threshold for redemption and save points for future rewards. Points do not expire as long as the program is active.
Q. How do I change my password?
A. To change your password click on your name next to the word “dashboard”. This will bring up your personal dashboard. On the left-hand side click account settings and follow the prompts to change passwords.
Q. How do I contact customer service?
A. For customer service inquiries, please contact customersupport@blinkmarketing.com. Customer service hours: 9:30AM-4:30PM CST.
Q. How do I set my up my personal shipping address?
A. Currently, all products are set to ship to your default corporate address listed in your profile. To change this address please click on your name next to the word “dashboard”. This will bring up your personal dashboard. On the left-hand side click address book. Then replace the generic shipping address with your new address. Please note you must select a default shipping address for the system to process any orders or redemptions.
Q. Will I get an email confirmation of my order?
A. All of your order details will be sent to the email you specified when checking out.
Q. Will I get a shipping confirmation or my order?
A. Prior to your order shipping out, a shipping confirmation will be sent to the email you specified when checking out and will include your tracking information.
Q. How do I check the status of my order?
A. To check the order status, simply login to the store and click on “My Orders” under your Account Dashboard (found by selecting your name in the top navigation bar). From here, you can view new, old, and pending orders.
Q. How long will it take me to get my order?
A. All items on the store are one-demand. Those products that are blank take 2-3 business days to ship. Those items that are printed take 10-12 business days to ship. You will receive a shipping confirmation to your email address once the item has shipped with a tracking number for reference.
Q. How many awards can I send?
A. Currently, Nissan has not limited the number of awards management can send. However, if this is misused or not sent as intended for Nissan only recognition this policy could change.
Q. Can I view my order history?
A. All of your previous orders are available for review by clicking into your account or clicking the “My Orders” tab once logged in.
Q. What if I don’t see an item I would like to redeem?
A. Nissan will over-time make changes to products to keep the program new and engaging. We are open to recommendation on products/ process to evaluate user experience. Please email customersupport@blinkmarketing.com with your suggestion on product or store performance.
Q. What, if any, are the tax implications?
A. There are no tax implications up to $200 of awards in one calendar year. Once you’ve received $200 in value of awards in a calendar year, you will be held accountable for the taxes on your awards. You will be notified when you’ve reached this limit and you will be asked if you are willing to accept the tax implications on all following awards for that calendar year. If you accept, Payroll will be notified of the award value and the taxes will be deducted from your next paycheck. At the end of the calendar year, the $200 amount will reset to $0.
Q. What is the return policy?
A. Please note that due to the custom nature of On Demand orders, we are unable to accept returns on these items. However, if your garment arrives damaged or not produced according to your order specifications, please contact us at customersupport@blinkmarketing.com so we can replace it. Thank you for understanding.
Q. How is my user information and account information stored?
A. Account information is not sold to any third parties. Our cloud servers are hosted in the Google Cloud Platform (GCP). We chose GCP because they offer unsurpassed security, reliability, and redundancy. You can find out more information about Google Cloud Platform at https://cloud.google.com.
